We have absolute confidence in providing you with the best at-home slimming and skin tightening treatment. That’s why we’re proud to offer our 90-day 100% Money-Back Guarantee.
In the unlikely event that you don’t see results, simply return your Monaqi device and we’ll give you 100% of your money back. Now you can get tight, smooth skin without the worry.
Please read and understand our terms and conditions below.
To claim our Money-Back Guarantee:
1. The Money-Back Guarantee is only valid on the Monaqi Starter Kit.
2. Trial our kit for at least 90 days from the date of delivery, but for no more than 120 days.
3. You must complete at least 24 treatments, and take a photo of the area/s you are treating before each session. (2 times a week for 3 months)
4. If there are no noticeable results in cellulite reduction, email your 24 photos to us at firstname.lastname@example.org with your order number, and we will review your application.
5. All 90-day Money-Back Guarantee applications MUST be submitted within 120 days of receiving your handset.
6. ALL images MUST have valid time and date stamps.
7. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
8. If approved, we will refund you the Monaqi Starter Kit purchase price (at the time of order), once the device has been returned to our warehouse*.
The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.
For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your kit or how the handset is used.
Please ensure that the detailed User Manual is thoroughly read and understood. If the kit has not been used correctly, and as instructed, the refund will not be approved.
We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.
Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.
We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.
*We ask all customers to allow up to 2 business days for the return to be processed, once it has arrived at our warehouse*
Taken progress pictures, and LOVE your results? We’d love to see them, and give you a little something for sharing. Please send your images to email@example.com with your order number, to claim your gift - from us, to you. 😊
Our goal is to deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Covid-19: We’re considering health and well-being as a top priority, all of our shipments are handled with strict hygiene mesures.
Parcels may be faced with delays beyond our control such as customs clearances or postal delays. For this reason please allow 5-30 days for shipping. But rest assured we’re doing everything possible to ship all orders in a timely manner.
If you need to make changes to your order you will need to contact us within 12 hours of placing the order. We cannot cancel your order once it has already shipped.
*All orders will be dispatched from our warehouses within 2 business days.
*All shipping times exclude clearance/customs delays.
*Some countries may be subject to additional customs & import fees which we are not responsible for.
RETURNS AND EXCHANGES
You have 30 days to return the product, no question asked !